Cove
Empower your customers,
all from one place.
Cove replaces your chat widget, knowledge base, AI agent, roadmap tool, and releases with a single platform — built on one shared data model, so everything finally talks to each other.
No credit card required · live in minutes · free plan to start
It's not five tools bolted together.
It's all one Cove.
Every surface — and every visitor, prospect, and customer — on one shared data model.
The problem
Support shouldn't take five tools.
A widget here, a knowledge base there, an AI bot bolted on, a roadmap tool, a release-notes page. Five bills, five themes — and none of them talk to each other. Your AI can't see the docs your team just wrote. Your roadmap doesn't know what customers asked for.
The solution
One data model behind every surface.
Unify the data and the fragmentation problem disappears. Write a help article once and your help center, widget, and AI agent all have it — instantly.
Connected by design
One shared data model powers your inbox, knowledge base, widget, roadmap, and releases. No syncing, no silos, no copy-paste between tools.
An AI agent that's grounded
It answers strictly from your published knowledge base — never the open internet, never made up — and shows its sources. When it can't help, the chat becomes a real ticket.
One brand, everywhere
Your widget, help center, roadmap, and releases all carry your branding automatically — colors, logo, voice. Customers never see a seam.
Widgets as properties
One widget. Infinitely yours.
Every place you install Cove is a property — its own colors, launcher, panels, and keys. Try it: change the look and watch it update live. No screenshots — this is the real widget.
Brand color
Launcher shape
Header style
Theme
The shared inbox
Every conversation, one inbox.
Widget chats, emails, and AI hand-offs land in one place — filtered, assigned, and answered fast. When the AI escalates, the full transcript comes with it.
One thread per channel
Widget, email, API, and AI escalations unify into a single ticket timeline with internal notes your customers never see.
Filters & saved views
Filter by status, priority, channel, tag, or assignee — and save the combinations your team lives in. Every view has its own URL.
Keyboard-first
Fly through tickets without touching the mouse.JK to move, E to resolve, ⌘K for the command palette.
Contacts
Know everyone who shows up.
The moment someone opens the widget — an anonymous visitor browsing your help center, a prospect chatting before they buy, or a signed-in customer — Cove captures them as a contact. One directory of every person who has touched your product, with their full history attached.
Captured automatically
No forms, no manual entry. A contact record is created the first time someone engages — anonymously by session, or identified once they sign in.
A profile with history
Every contact carries their conversations, tickets, and custom metadata like company or plan — so context follows them across every visit.
Your funnel, not just your queue
Because visitors and prospects are captured too, your contact list reflects everyone considering you — not only the customers who have already filed a ticket.
asks the AI a question
signs up & gets identified
Coming soon
An AI agent that answers from your docs.
No hallucinations, no separate training step. Write a help article and your AI agent knows it — with the sources shown. When it cannot help, the conversation becomes a real ticket, transcript attached.
How do I upgrade my plan?
Open Settings → Billing and choose Upgrade plan. The change takes effect immediately, with prorated billing for the rest of your cycle. You can switch plans anytime — no penalty.
How it works
Live in minutes, not a migration.
Embed
Add Cove to your site with one script tag. Full style isolation via Shadow DOM means it looks like part of your product and never touches your CSS.
Write
Add a few help articles in the knowledge base. They instantly power your help center, your in-widget search, and — soon — your AI agent.
Support
Conversations land in one shared inbox. Your team handles what needs a human; everything stays branded, connected, and on one bill.
Pricing
Simple, predictable pricing.
One bill instead of five. Start free, upgrade only when you grow — no usage-metered surprises and no nickel-and-diming.
Bring your support together.
Start free and set up in minutes. One platform for every customer conversation.