Cove for nonprofits
Spend less time answering emails, and more time on the mission.
Donors, volunteers and the people you serve all have questions. Cove gives them a help center that answers most of them, one shared inbox for the rest, and a place on your website to show what their support made possible.
No credit card. Set up in an afternoon.
Three audiences, one small team
Everyone has questions. You have two or three staff.
Most nonprofits answer three groups at once, each with its own questions.
With two or three staff, those questions eat hours every week. Cove helps you answer each one once, then reuse the answer everywhere.
| Who | What they ask |
|---|---|
| Donors | Did my gift go through? Where's my receipt? Where does my money go? |
| Volunteers | How do I sign up? What do I bring? Can I cancel a shift? |
| The people you serve | What services do you offer? Am I eligible? When are you open? |
How Cove fits your work
Answer once. Reuse it everywhere.
Answer once, publish everywhere
Write an answer in the knowledge base and it appears on your public help site and in the search inside your website widget. Organize it by audience: a collection for donors, one for volunteers, one for clients. Already have an FAQ page? Import it from your website in minutes.
Every question in one inbox
Messages from your website, email and forms land in one shared inbox. Everyone on the team sees what's open and who's on it, with the full history for each person. Internal notes keep context out of the reply.
Show supporters what their help did
Post impact stories, volunteer needs, events and closures as Updates. They appear in the What's new tab on your website, with the most important one pinned to the top.
Collect what you need without a separate tool
Use forms for volunteer interest, event RSVPs and partnership inquiries. Use surveys to ask volunteers how their shift went, or check how supporters feel with a one-question NPS survey.
Works with your donor database
Keep your donor tools. Get your team out of the inbox.
Cove isn't a donor CRM and doesn't process donations. Keep your donor database and donation platform for gifts and receipts. Cove handles the questions and conversations around them, so your development lead isn't stuck in the inbox.
Free resources
Resources for nonprofits
- Holiday Hours and Closure Announcement Templates for Every Channel
Closure notices for every channel.
Pricing that fits a small budget
Every plan includes every feature. Plans start at $25 a month for two seats, and the 14-day trial needs no card.
FAQ
Questions nonprofits ask
Can volunteers and donors find answers without contacting us?
Yes. Your help site is public and searchable, including from Google, and the same answers appear in the widget on your website.
Can we keep some information private?
Published articles are public, so keep anything internal or sensitive out of the help center. Use internal notes on conversations for team-only context.
Do we need technical skills?
No. You paste two lines of code into your website. It works with WordPress, Squarespace, Wix and most website builders.
Can we move our existing FAQ over?
Yes. Import articles from your website or a spreadsheet, review them as drafts, then publish.
Give every supporter a fast answer, even when the office is closed.
Start your 14-day free trial. No credit card needed.