Cove
Legal
Privacy Policy
How we collect, use, and protect personal information when you use Cove.
Last updated: May 22, 2026
This is placeholder copy provided as a starting point. Please have it reviewed and finalised by a privacy professional or legal counsel before launch.
1. Overview
This Privacy Policy explains how Cove (“Cove”, “we”, “us”) handles personal information when you visit this website or use the Cove platform (the “Service”). We act as a data controller for our own account holders and website visitors, and as a data processor for the end-user data our customers collect through the Service.
2. Information we collect
Information you provide
- account details such as your name, email address, and company;
- billing information processed by our payment provider;
- content you submit, including help articles, messages, and support tickets.
Information collected automatically
- device and browser information, IP address, and approximate location;
- usage data such as pages viewed and features used;
- cookies and similar technologies (see section 5).
3. How we use information
We use personal information to:
- provide, maintain, and improve the Service;
- process payments and manage subscriptions;
- communicate with you about your account, security, and updates;
- monitor, prevent, and address fraud, abuse, and security issues;
- comply with legal obligations.
4. Legal bases
Where applicable law requires it, we rely on one or more of the following legal bases: performance of a contract, your consent, our legitimate interests in operating and improving the Service, and compliance with legal obligations.
5. Cookies
We use strictly necessary cookies to operate the Service and may use analytics cookies to understand usage. You can control cookies through your browser settings; disabling some cookies may affect functionality.
6. How we share information
We do not sell personal information. We share it only with service providers who process data on our behalf (such as hosting and payment providers), when required by law, or in connection with a merger or acquisition. All providers are bound by appropriate confidentiality and data protection obligations.
7. Data retention
We keep personal information for as long as needed to provide the Service and for legitimate business or legal purposes. When information is no longer needed, we delete or anonymise it.
8. Security
We use technical and organisational measures designed to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your rights
Depending on your location, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below.
10. International transfers
Your information may be processed in countries other than your own. Where we transfer personal information across borders, we use appropriate safeguards as required by applicable law.
11. Children
The Service is not directed to children under 16, and we do not knowingly collect personal information from them.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by other reasonable means.
13. Contact
For privacy questions or to exercise your rights, email hello@covehq.app.