Cove for appointment businesses
Fewer phone calls. Fewer missed messages. Clients who know what to expect.
Cove puts your policies and FAQs on your website, sends every client message to one inbox, and shows schedule changes where clients actually look. It works alongside the booking system you already use.
No credit card. Live on your website today.
Sound familiar?
The front desk can't answer everything mid-appointment.
- The phone rings mid-appointment with questions your website could answer: parking, prep, prices, policies.
- "Can I move my 3 o'clock?" arrives by text, Instagram DM and voicemail, and one gets missed.
- Holiday hours and closures go up on a door sign that online clients never see.
What clients need
Your front desk, on your website
| What clients need | In Cove | Why it helps |
|---|---|---|
| Policies, prep, parking, pricing | Knowledge base | Clients find answers on your site instead of calling |
| Reschedule and cancel requests, questions | Shared inbox | Every message in one place, so slots get refilled |
| Holiday hours, new services, new team members | Updates | Pinned in the What's new tab on your website |
| Full closures (weather, renovation) | Announcement mode | A banner across the widget while messages are paused |
| Consultation requests, gift card inquiries | Forms | Structured requests that land in your inbox |
| How the visit went | Surveys | A quick post-visit check-in |
Works with your booking system
Keep your booking system. Add the conversations.
Cove doesn't take bookings or send appointment reminders. Your booking system already does that well. Cove handles everything around the appointment: the questions before, the "I can't make it" messages, the policies and the news.
A tip that works: link your Cove help site from your booking confirmations and reminder messages, so clients see your cancellation policy and prep instructions before they arrive.
Free resources
Resources for appointment businesses
- Holiday Hours and Closure Announcement Templates for Every Channel
Copy for email, your website, Google, social and your door.
Pricing
Every plan includes every feature. Plans start at $25 a month for two seats, with a 14-day free trial and no card needed.
FAQ
Questions owners ask
Will this work with my website?
Yes. Paste two lines of code into WordPress, Squarespace, Wix, Webflow or Shopify, or any site that lets you add code.
Can clients message me after hours?
Yes. Clients can send a message any time from your website. It waits in your inbox, and they get your reply in the widget and by email if they left one.
Is this live chat?
No. Cove is message-based, so you don't need to watch a chat window between clients. Reply when you're free.
Can I show different information to returning clients?
If your website has client accounts, your developer can connect them so Cove recognizes signed-in clients. Forms and surveys can then be shown to everyone, signed-in clients only, or new visitors only.
Answer the questions before the phone rings.
Start your 14-day free trial. No credit card needed.