Cove
Contacts
Know everyone who shows up.
From the first anonymous visit to a signed-in customer, Cove captures every person as a contact — no forms, no manual entry — and keeps their whole history attached.
Contacts
Know everyone who shows up.
The moment someone opens the widget — an anonymous visitor browsing your help center, a prospect chatting before they buy, or a signed-in customer — Cove captures them as a contact. One directory of every person who has touched your product, with their full history attached.
Captured automatically
No forms, no manual entry. A contact record is created the first time someone engages — anonymously by session, or identified once they sign in.
A profile with history
Every contact carries their conversations, tickets, and custom metadata like company or plan — so context follows them across every visit.
Your funnel, not just your queue
Because visitors and prospects are captured too, your contact list reflects everyone considering you — not only the customers who have already filed a ticket.
asks the AI a question
signs up & gets identified
One directory, full context
Every person, from first touch onward.
Captured automatically
A contact record is created the moment someone engages — anonymously by session, then identified once they sign in.
History that follows them
Conversations, tickets, and custom metadata like company or plan travel with each contact across every visit.
Your whole funnel
Because visitors and prospects count too, your contact list reflects everyone considering you — not just open tickets.
See the people behind the tickets.
One contact directory, shared with your inbox, widget, and roadmap.