Roadmap

Show customers what's next, and see what they want most.

Plan your product on a board in Cove and share the public part in your widget's Roadmap tab. Customers vote for the ideas they care about and follow the ones they're waiting for, without leaving your site.

Start free How voting works

What your customers see

Your roadmap, one tab away from support.

Public items appear in the widget's Roadmap tab, grouped by stage. Customers vote with one tap, follow what they're waiting for, and open any item to read the details.

Why it matters

Decide with demand, not guesswork.

See what people want most

Vote counts show which ideas matter to the most customers. Each email gets one vote per item.

Answer “is it coming?” once

Customers can check what is planned and in progress for themselves, right where they already ask for help.

No extra tool to run

The roadmap lives in the same workspace and widget as your support, and it’s included on every plan.

What your team sees

Six stages, from idea to shipped.

Every item moves through Under consideration, Planned, In progress, In review, Shipped or Declined. Drag a card to move it, and filter the board or the list by status, category or visibility.

Your view and filters are kept in the page address, so you can bookmark or share them with your team.

Voting and following

One tap to vote. No account needed.

Customers vote with the ▲ button and follow an item with ☆ Follow. Click again to take it back. You see the totals on every card.

  • Anonymous visitors give their email the first time they vote or follow. The widget remembers it for the rest of their visit.
  • Signed-in users you’ve identified vote and follow as themselves, without typing an email.
  • Turn Allow voting and Allow following on or off, and set your own categories, in Roadmap settings.

Public or private

Share what you're ready to share.

Each item is Public or Private. Public items show in the widget; private ones stay with your team until you're ready.

  • Show an item in every brand’s widget with All properties (shared), or in one property only.
  • Give items a category and an optional target quarter, both shown to customers.
  • Add tags for your own team. They’re never shown in the widget.

History

Every change, on the record.

Open an item to see its votes and followers, and an Activity tab with when it was created, moved between stages, made public or edited, and by whom.

  • When an update announces the item, link them. The item shows the update under Linked update.
  • Copy a link to any item to share it with your team.
  • Owners and admins create, edit and move items. Agents can view the roadmap.

When it ships, say so

Publish an update to your widget's What's new tab and link it to the roadmap items it delivers. Roadmap and Updates are included on every plan.

See Updates

FAQ

Questions about Roadmap

Do customers need an account to vote?

No. Anonymous visitors enter their email the first time they vote or follow, and the widget remembers it for the rest of their visit. Each email gets one vote per item. Signed-in users you’ve identified vote as themselves.

Can I keep some items internal?

Yes. Set an item to Private and it stays in the dashboard. Only Public items appear in the widget. Tags are always for your team only.

How many items does the widget show?

Up to 20 public items. If you have more, keep older Shipped and Declined items private, or delete them.

Can I turn voting or following off?

Yes. Roadmap settings has Allow voting and Allow following. They apply to the whole workspace. With voting off, items still show their vote counts.

Can each brand have its own roadmap?

Yes. Set an item to one property and it shows only in that property’s widgets, or share it with all properties. Categories and voting settings are shared across the workspace.

Let customers show you what matters.

Every plan includes the roadmap. Start your 14-day free trial, no credit card needed.

Start free Book a demo