Knowledge base
Write it once. Answer it everywhere.
Write your help articles in Cove and each one appears in three places: your widget's Help panel, your hosted help center, and the AI answers your team uses in the inbox. Fix an article once and every place has the new version.
One article, three places
Publish an answer and it goes to work.
The moment an article is published, visitors can find it in your widget, anyone can read it on your help center, and your team's AI drafts cite it as a source.
Knowledge
Change your plan
Upgrade or downgrade any time from Settings. Changes apply straight away.
Widget · Help panel
Knowledge site
Billing & plans
Change your plan
Your team's inbox · Draft a reply
Hi Dana, you can switch plans any time under Settings → Billing. The change applies straight away…
✓ Every point checked against the articles
Sources Change your plan
Why it matters
Fewer repeat questions. Faster answers to the rest.
Customers find answers on their own
Visitors search your articles inside the widget or on your help center, at any hour, without waiting in a queue.
Your team answers from the same page
Draft a reply and Ask AI work only from your published articles, with sources shown, so replies match what your help center says.
Nothing to keep in sync
There is one copy of each article. Edit it once and the widget, the help center and the AI all use the new version.
Writing
An editor your whole team can use.
Write with headings, lists, links, images, code blocks and quotes, or paste Markdown and watch it convert. Everything an article needs sits in one panel beside it.
- Paste or drag in images up to 10 MB each, and resize them in place.
- Add a search description: the line shown under the title in the widget, on your site and in Google.
- Keep work private as a Draft, mark it In review, and publish when it’s ready.
- Notes for AI give the AI private context, such as workarounds and exceptions. They are never shown on your site or in the widget.
Change your plan
/articles/change-your-plan
You can switch plans at any time. The new plan applies straight away.
How to change your plan
- Go to Settings → Billing.
- Choose the plan you want.
- Check the price and confirm.
Collections and brands
One library for every brand you run.
Group articles into collections such as Billing or Getting started. Customers browse by collection, and each collection decides which of your brands it appears on.
- Give each collection a name, description, icon and order.
- Share a collection across every brand, or keep it to one.
- Show a single article on an extra brand without moving it.
- Each article shows exactly where it appears, such as “2 of 3” properties.
Collections
Invoices, payments and plan changes
Sign-in, passwords and team access
Reports, automations and the API
“Upgrading from Northwind to Pro”
From Pro features
Also show in
Import
Bring your existing help center with you.
Enter your current help center's address and Cove reads each page, writes a one-line description and suggests a collection. Or upload a CSV file of articles. Either way, you review everything before it's created.
- Menus, “related articles” lists and contact footers are left out. Each article keeps its own words.
- Imports arrive as drafts unless you choose to publish them straight away.
- Duplicates and pages that already exist in Knowledge are flagged before you import.
- Changed your mind? Undo an import from Recent imports.
42 pages read · descriptions written and collections suggested
- ✓ Reset your password Account & security
- ✓ Download an invoice Billing & plans
- Billing Index page
- ✓ Change your plan Already in Knowledge Billing & plans
- ✓ Invite your team Account & security
Undo any import later from Recent imports.
Knowledge is on every plan
Every plan includes Knowledge, the widget's Help panel and at least one published help center. Plans differ by how many AI Answers your team gets each month, from 300 on Starter to 6,000 on Business, and by how many help centers you can publish.
FAQ
Questions about the knowledge base
Can I move my articles from another help center?
Yes. Import from your current help center’s address or from a CSV file. Cove brings articles in as drafts for you to review, and you can undo an import. A website import lists up to 500 pages at a time, and a CSV file can hold up to 1,000 rows.
Can I keep an article private?
Keep it as a Draft. Drafts and articles in review are visible only to your team. Every published article that appears on a brand can be read in its widget and on its help center, and is used by the AI.
Does the AI answer customers from my articles?
No. The AI helps your team inside tickets. Draft a reply writes a first draft from your published articles and Ask AI answers an agent’s question. Your team reviews and sends every reply.
Who can write and edit articles?
Owners and admins can write, edit, publish and delete articles and collections. Agents can read every article, including drafts.
How do I put my articles on a public website?
Publish a Knowledge site from your brand’s Site tab. Cove hosts it, styles it from your brand and keeps it in step with your articles. See Sites for layouts and custom domains.
Start with one good article.
Write it once and your widget, help center and team all have it. Start your 14-day free trial, no credit card needed.