Cove
Shared inbox
Every conversation, one inbox.
Widget chats, emails, and AI escalations all arrive in the same place. Filter, assign, and reply fast — with every customer's full history one click away.
The shared inbox
Every conversation, one inbox.
Widget chats, emails, and AI hand-offs land in one place — filtered, assigned, and answered fast. When the AI escalates, the full transcript comes with it.
One thread per channel
Widget, email, API, and AI escalations unify into a single ticket timeline with internal notes your customers never see.
Filters & saved views
Filter by status, priority, channel, tag, or assignee — and save the combinations your team lives in. Every view has its own URL.
Keyboard-first
Fly through tickets without touching the mouse.JK to move, E to resolve, ⌘K for the command palette.
Built for speed
A queue your team can actually fly through.
Every channel, one thread
Widget, email, API, and AI escalations unify into a single ticket timeline — with internal notes customers never see.
Saved views with URLs
Filter by status, priority, channel, tag, or assignee, then save the combinations your team lives in. Every view is shareable.
Keyboard-first
Move, assign, and resolve without touching the mouse. A command palette puts every action one shortcut away.
Bring every conversation home.
One inbox for widget, email, and AI hand-offs — on the same data model as everything else.