Surveys
Hear back from your customers, right where they are.
Run NPS pulses, multi-question surveys, and an always-open suggestions box — inside the same widget that already handles their support. No separate vendor, no dashboard nobody opens.
Three types, one module
Whatever you need to ask.
Every survey is one of three types. Pick the type when you create it; it shapes the question for your customer and the results for your team.
A single 0–10 question
Watch your score trend without standing up another vendor. The easiest way to start measuring — customers just tap a number.
Ask anything
Rating, single-choice, multi-choice, or free text — Cove builds the form. Use it for onboarding feedback, feature interviews, or post-flow satisfaction.
An always-open idea box
A permanent “send us an idea” channel right in the widget. Customers submit as often as they like — treat it as a feedback inbox.
Surveys appear in your widget, branded as part of your product. Widget rendering is rolling out — the dashboard, results, and submissions are live today.
In the widget
The same surface your customers already use.
Surveys live in the widget alongside help, chat, roadmap, and updates — branded as part of your product. Widget rendering is rolling out; the dashboard, results, and submissions are live today.
Why surveys are different in Cove
The signal lives with the conversation.
Responses live where the conversation lives
Every submission sits next to the contact who answered it and the tickets they've opened. There's no separate NPS dashboard to remember to open.
Results and submissions, two ways to read
A per-question results view shows the trend at a glance — averages, distributions, counts per option. A per-submission browser lets you read individual responses one by one.
Targeted by audience and property
Send a survey to signed-in users, anonymous visitors, or everyone — and scope it to a single product or share it across all your widgets.
Your data stays consistent
Once people start answering, the question shape locks. You can still rename or unpublish a survey, but the questions and answer set are frozen so your data stays clean.
Start listening today.
Surveys are included on Pro and above. Start free and upgrade when you're ready to measure.